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Description: Process incoming customer orders Create Sales Orders Create ship release with dates and special instructions Work with Supply Chain Manager to ensure raw materials will be in inventory Work with Production Planning to obtain Production Date Create Manufacturing Order ) Proof read for accuracy Follow up on active orders to ensure compliance with deliver date Create export paper work Review Customer invoices General sales support Assist in answering incoming calls Provide sales forecasting Work alongside Inside Sales to facilitate customer orders Maintain customer account database... more ->
Description: Enter customer orders received by email and phone into ERP system Answer high volume of incoming calls and emails in a timely manner Assist customer with product questions, ordering, order tracking, pick-ups, complaints, and problems Communicate effectively with customers related to order status and coordinate with production regarding backordered items Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records Willing and able to cross-train on other aspects of the customer service process Other duties and responsibilities related to the... more ->